Frequently Asked Questions

Everything you need to know about shopping with The Olive Tree.

What is your shipping policy and delivery timeline?

We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I return or exchange an item?

We accept returns and exchanges within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Please visit our Returns Portal to start your process.

How do I find the right size for me?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, at The Olive Tree, we prioritize ethical production. We use organic cotton, recycled polyester, and eco-friendly dyes to ensure our fashion footprint is as light as possible.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.